In case the complaint is not resolved within a period of thirty days or if the customer is not satisfied with the solution provided by PEL, the customer can approach the Grievance Redressal Officer/Nodal Officer. The name and contact of the Grievance Redressal/ Nodal Officer is as follows:

If the complaint/dispute is not redressed within a period of thirty days, the customer may appeal to Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of RBI under whose jurisdiction the Registered Office of PEL falls. The details of DNBS are as given below: